We are committed to protecting your personal information and complying with data protection laws (e.g., CCPA, PIPEDA for Canadian customers).
- Personal Information: Collected only when placing an order or creating an account—includes your full name, email address, shipping/billing address, and payment details (processed by Stripe, never stored on our servers).
- Browsing & Technical Information: Collected via cookies and tracking tools to improve our website—includes browsing history, device type, IP address, page views, and search terms. This data is anonymous and cannot be linked to your personal identity.
- Personal Information: Provided voluntarily by you when filling out order forms, creating an account, or contacting support.
- Browsing Information: Automatically collected via cookies (small text files stored on your device) when you visit our website.
- Process and fulfill your orders (e.g., ship products, send confirmations).
- Manage your account and provide customer support.
- Improve our website, products, and services (e.g., fixing navigation issues, optimizing product recommendations).
We never sell your personal information. We may share it only with:
- Trusted Partners: Stripe (payment processing) and shipping carriers (USPS, Canada Post) to fulfill orders. These partners are bound by confidentiality agreements and only use your data to perform their services.
- Legal Authorities: If required by law (e.g., subpoena, court order).
- Cookies help us remember your preferences (e.g., saved shipping address) and track site usage.
- You can control cookies via your browser (e.g., block or delete them), but disabling cookies may limit site functionality (e.g., saving your cart).
- We use industry-standard measures to protect your data: SSL encryption for transmission, secure server storage, and access controls for our team.
- No internet storage is 100% secure—we minimize risks but cannot guarantee absolute protection.
- Access, update, or correct your personal information by logging into your account or contacting support.
- Request deletion of your personal information (subject to legal obligations, e.g., retaining order records for tax purposes).
- Canadian customers may exercise rights under PIPEDA (e.g., access to data, correction) by contacting support.
