Q: Can I modify or cancel my order after placing it?A: Yes—orders can be modified or canceled within 1 hour of placement. Contact our support team immediately with your order number—we cannot guarantee changes after this window.
Q: How do I track my order?A: Once your order ships, you’ll receive a confirmation email with a tracking number. US orders: Track via USPS’s website. Canadian orders: Track via Canada Post’s website.
Q: How do I choose the right size?A: Refer to our Size Guide (below) for detailed measurements. Our sizes follow standard US women’s sizing—for structured pieces (e.g., blazers), size up if you plan to layer.
Q: How should I care for my items?A: All items include a care label. Most are machine-washable (cold water, gentle cycle); delicate fabrics (e.g., silk blends) may require hand washing or dry cleaning. Avoid bleach and harsh detergents.
Q: How long does it take to receive a refund?A: After we inspect your returned item (3–5 business days post-delivery), approved refunds are processed within 5–7 business days to your original payment method. Bank processing times may vary.
Q: Who pays for return shipping?A: We cover return shipping if the item is defective, damaged, or incorrect (our error). You pay for return shipping if you’re returning for a change of mind or size preference.
