You may request a return within 30 calendar days of delivery (timeline starts on the day your package arrives) if:
- The item is unworn, unwashed, and undamaged.
- All original tags, labels, and packaging are intact (e.g., hangtags, size stickers, care labels).
- The item is not marked “Final Sale” (final sale items are non-returnable and non-refundable, except as required by law).
Refunds will NOT be granted for:
- Final sale items.
- Items damaged due to improper use, neglect, or failure to follow care instructions.
- Items returned without valid proof of purchase (order number) or outside the 30-day window.
- Customized or personalized items (unless defective).
- Contact Support: Email our customer service team at [email protected] with your order number, item name, and reason for return (e.g., “size mismatch,” “defective stitching”).
- Receive Return Instructions: Our team will review your request within 2–3 business days. If approved, we will email you the return address and additional guidelines.
- Prepare the Package: Fold or pack the item securely in a sturdy box (preferably the original packaging) to prevent damage. Include a copy of your order confirmation email for reference.
- Ship the Item: Send the package to the provided return address using a trackable shipping service. Retain the tracking number—we are not liable for lost or misdirected return packages.
- Our error (e.g., defective item, wrong size/color shipped): We cover all return shipping costs.
- Your reason (e.g., change of mind, size chosen incorrectly): You are responsible for return shipping fees.
- Once we receive and inspect your returned item (3–5 business days after delivery to our warehouse), we will verify eligibility.
- Approved refunds are processed to your original payment method within 5–7 business days.
- Refunds cover only the item’s purchase price—original shipping fees are non-refundable unless the return is due to our error.
- For Canadian orders: Any import duties, taxes, or customs fees charged by the Canada Border Services Agency (CBSA) or Canada Post are non-refundable. These charges are imposed by the Canadian government and not collected by our brand.
We do not offer direct exchanges for size or color swaps. If you want a different item:
- Place a new order for the desired product via our website.
- Return the unwanted item for a refund (following the steps above).
